Returns policy for garments + ACCESSORIES
If you try a garment on for size at an event, we will help you to get it right as there will be no exchange if you order the wrong size.
We do accept returns for online orders for Made-to-Order and Ready-to-Ship, Limited edition garments.
If ordering online, and you order the wrong size you can return your garment to exchange it for a different size, but unfortunately you will have to wait again for production.
If you have any questions to help get your sizing right, I am happy to have a chat on the phone or online.
Bespoke, made-to-order, one-off pieces, cannot be returned. Please contact me and to discuss what you would like.
Customer pays return costs and it is recommended that you use recorded delivery as SARAH POLAND will not be responsible for lost items. Please contact me before returning an item.
Your order must meet these conditions:
Items must be returned within 14 days of purchase, please contact us to let us know you are returning an item.
The item is returned unused with tags still attached.
Items must be make-up and perfume free, so please take care when trying them on.
We recommend recorded, tracked and signed delivery for safe return, SARAH POLAND cannot be responsible if your order gets lost in transit. Please contact me before returning an item.
Consideration:
Please consider that these are made-to-order garments and that returns do take their toll and impact small business’ as well as the environment.
Worldwide, approximately 17 billion items of clothing are returned annually. This is equal to 4.7 million metric tons of CO2 emitted every year.All packaging returned with an order must be recycled or disposed of. This typically becomes a part of the 300,000 tonnes of retail-associated waste found in UK landfills every year.
Wrong Size:
If not at an event and ordering online, and you order the wrong size, you can return your garment to exchange it for a different size, but unfortunately, you will have to wait for the production time again.
Colour:
Please understand the nature of natural dyes and although carefully colour matched, there will be slight variations in colour between the photographs viewed on your screen and also between each jacket - the fabric lengths are hand dyed using natural dye pigments - making yours all the more unique. Each batch of plant extract can vary due to climatic conditions, geographical region and soil, a difference in the fabric fibres can also influence the final hue.
Quality Control:
If your goods are faulty, I am very sorry and will offer a full refund, exchange or credit note and will cover the cost of shipping. Hopefully they won’t be faulty, they are stringently checked. Please contact me before returning an item, enclosing details and photographs. Once returned, the item will be checked over before issuing a full refund, exchange or credit note.
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Returns policy for ARTWORK
All framed and unframed artwork bought online can be tried in your home and returned if you find it isn’t right for you.
Please take care to measure your space to make sure the artwork will fit.
If for some reason you decide not to keep the work, the artwork MUST be returned by signed and recorded delivery, as in the event of the item going missing, you will not receive a refund.
Customer pays return costs.